When an organization rises to the challenge to create solutions in a crisis there is often no time to assess the successes, everyone is too busy moving to the next bit of damage that needs attention. However, there's nothing more gratifying than someone taking the time to acknowledge how your work has made a positive difference. One of our coaching clients sent RCF Connects a letter: "I want to express my heartfelt thank you and share some thoughts I have around the generous coaching RCF Connects has provided to local nonprofit leaders during this pandemic. I believe it was toward the end of March when I received the first email about this "free" coaching opportunity. I use quotation marks because we know nothing is truly free in the nonprofit world; somebody somewhere is working to raise money to make it free for the recipient. And I know RCF Connects was funding this someone to fund this opportunity and for that, I thank you. But there is so much more . . . For background, I have worked at Choice in Aging for over 18 years. I began as the program director of one of their Adult Day Health Care programs in 2002, having just come from the financial services world, but missing working with older adults as I did in high school and college and seeking the connection back to my soul work. My studies were in Sociology and Political Science -- not really financial or aging, but that didn't stop me. And as you know, I blossomed being back in my soul work and began to grow our programs, service lines, geographic footprint, and in 2012, was promoted to CEO. I never went to business school, never took any budgeting courses, never learned how to run a business -- or any of the things one thinks a CEO might do prior to being offered such a position. And I haven't done any of the aforementioned since. I never had time to worry about my deficits of knowledge because it's just been a long ongoing struggle to survive -- this is the story of many a nonprofit, but particularly when serving impoverished refugees, frail elders, and people with disabilities. So I never thought about investing in me, because I have always been focused on agency survival and keeping up with minimum wage increases for direct care staff when reimbursement rates stay stagnant for decades in our Medi-Cal programs. All this to say I never would have invested money in me -- it didn't dawn on me that I could make things better by making me better (though it's a pretty obvious concept). It wasn't a conscious weighing of a decision -- it was just an underlying reality. So I thank you and your team at RCF Connects for recognizing this and knowing that we need support to ensure our organizations and our leaders stayed afloat during this insane time. As you can imagine, given we are serving the people with the worst outcomes (death) from COVID, my first few mothers were without a day off and averaging 16- to 18-hour workdays. Having a coach allowed me to know I was human, I was fallible, I was doing amazing things, I was able to feel weak, I was able to be bold -- so very many things I needed to know/hear. She was like having a cheerleader, a reality checker, an angel on my shoulder (I can be my own devil), and dark, rich chocolate -- I say that because she was such a decade indulgence in addition to being necessary. I have never felt I had the time or that it was worth money to invest in me in this way -- and I never would have if you didn't take this opportunity available. So I just want to share deep gratitude with you, your team, and your funders, for seeing the value in investing in our nonprofit leaders -- our team members, and the people we serve, our communities, and our nonprofit infrastructure all benefit from this investment. Thank you for making it happen!" Sincerely, Debbie Toth, President & CEO of Choice in Aging (Pleasant Hill) |