Giveffect is a thoughtful nonprofit technology company.
*ONLY hiring for individuals who live in NY, NJ, GA, or CA*
About Giveffect
There are 1.5M nonprofit organizations in the US with over 20 million employees. Yet, this sector is frequently overlooked and under-resourced!
Giveffect provides the #1 all-in-one software designed exclusively for nonprofits. Our platform is focused to connect and automate nonprofit organizations by seamlessly integrating fundraising, volunteer/donor management and program data on one CRM.
The Giveffect team is passionate about empowering nonprofits in advancing their missions by leveraging powerful technology.
We are looking to expand our team and hope you'll join us!
The Nonprofit Solutions Consultant is responsible for managing the entire sales cycle of new customers, from prospecting to close. You will utilize outbound techniques (emails, cold calls, social media outreach, networking events & conference attendance) to build and grow your pipeline, perform lead qualification, conduct demos, and close deals.
In this role, you will need to understand the nonprofit space, potential clients, their pain points, our software, and how it can help nonprofits raise more funds, effectively manage volunteers, save costs and improve productivity.
This position lays the foundation for a successful high-tech sales career and is perfect for someone who wants to lead a sales team in the near future!
Ideal Candidate
We’re looking for people who find fulfillment in a role empowering nonprofits to be more effective and accomplish more.
You understand the nonprofit sector, specifically fundraising, donor relationships, and volunteer management.
You have at least 3 years of a proven track record of success selling software to nonprofits or fundraising/major gifts as a top performer.
You understand CRM functionality and have the ability to explain all technical aspects with customers/potential clients.
You have proven ability to build rapport quickly with new people - in writing, in-person, and by phone.
You can demonstrate proven success in lead generation, prospecting, contract negotiations, and closing deals/bringing on new clients.
You are not afraid of wearing many hats and are willing to experiment with new methodologies.
You always talk with a smile and genuinely enjoy conversing, presenting, and collaborating with others.
You are motivated by large commission checks and bonuses when exceeding your quota.
You are very organized and have a results-oriented mindset.
You thrive in small teams.
Responsibilities
Responsible for a geographic territory and all nonprofit organizations located there of which we seek to partner.
Immerse yourself in the nonprofit community, become a trusted advisor for nonprofit organizations, and serve as an expert on common software needs and pain points.
Utilize a wide range of outbound tactics to connect with leads to build a pipeline of sales opportunities, including cold calling, emailing, and social media outreach (primarily LinkedIn).
Schedule and conduct all online and live demonstrations of the software, check-ins, follow-ups, and other deliverables for closing, and win at minimum 20%+ of deals.
Consistently practice data hygiene within CRM which includes maintaining tasks (clearing tasks, creating new tasks when needed), and documenting detailed notes of each call/interaction with your account.
Conduct research and consistently update contact information for existing leads while maintaining accurate and up-to-date notes and opportunities.
Effectively deliver high forecast accuracy and pipeline management and achieve your sales quota.
Provide detailed reports on pipeline status and ROI.
Research, plan, and attend nonprofit-specific conferences* to increase brand awareness, connect with potential leads, and build relationships and your pipeline. *(Not guaranteed, but could be upwards of two/year)
Research, plan, and attend networking events to connect with potential leads and build relationships and your pipeline.
Collaborate with the Marketing and Client Success teams, contribute to strategy development and overall culture of Giveffect.
We are looking for a Strategic Partnership Director to develop and execute partnership programs that nurture and grow existing relationships with national organizations (I.e., Feeding America, Habitat for Humanity International, AFP), as well as establish and steward new relationships with nonprofit consultants, foundations, and corporations that will open new market opportunities and accelerate our hyper-growth.
The Strategic Partnership Director will lead the identification of potential partners, negotiate agreements, and ensure mutually beneficial relationships to drive business growth. The right individual for this role has an entrepreneurial mindset, clear vision, ability to lead projects independently from conceptualization to completion, and an extensive network in the industry.
Ideal Candidate
10+ years with proven achievements in nonprofit management, nonprofit business development, and nonprofit consulting, with a focus on strategic partnerships, business or corporate development.
Have an entrepreneurial mindset and proven ability to develop and execute an account plan, including goals, metrics, strategy, and implementation.
Work independently but transparently with clear and consistent communication of weekly/monthly goals, progress, and outcomes.
Expertise in negotiating and executing contracts, balancing short-term wins, long-term upside opportunities, and risk.
Expertise in creating and designing written content and facilitating meetings, webinars, and informational sessions.
Significant experience in relationship-building, generating revenue growth, and identifying new opportunities for added value.
Collaborate with Sales, Marketing, Product, and Customer Success teams to identify high-value opportunities and create partner content.
Enthusiastic team player who can lead projects independently from conceptualization to completion.
Communication: Excellent written, verbal, and storytelling skills.
You are not afraid of wearing many hats and are willing to experiment with new methodologies.
You are very organized and have a results-oriented mindset.
You thrive in small teams.
Responsibilities
Analyze current partnership successes and create a strategy to expand them based on the company's business objectives and partners' goals.
Identify key accounts and continually build relationships with national organizations, foundations, and corporate contacts at all levels and functions, including senior leadership, to create 2-3 new partnership relationships annually.
Research, develop, and execute partnership programs for nonprofit consultants.
Research, develop, and execute partnership programs with other businesses that complement our core product.
Efficiently manage a continuous pipeline of new partner opportunities to meet business goals through monthly reporting, effective communication across teams about partner activities, and ensuring follow-through on partner administration and onboarding.
Utilize various tactics, including cold outreach and online and in-person networking, to build relationships with key account decision-makers and establish themselves as a thought leader in the nonprofit technology space.
Proactively utilize LinkedIn to identify and network with potential partners, promote Giveffect partnership opportunities, and share partnership success stories and outcomes.
Drive meetings and collaboration across the Giveffect team and partners.
Identify and attend key conferences and networking events across the US for Giveffect to attend.
Meet and exceed pipeline and revenue quota from your portfolio of partners.
Serve as primary contact for external partners, coordinating across internal teams (Sales, Client Success, Communications, Marketing, Operations) to ensure programs are effectively executed and all objectives are fully satisfied.
Negotiate partnership terms and create contracts in collaboration with key internal teams.
Develop Partnership onboarding in collaboration with the Client Success team.
In this role, you will be responsible for creating content relevant to the nonprofit sector. You will maintain our inbound marketing strategies including social media, blogs, and lead generation. Content should creatively market our brand using client testimonials, product features, case-studies, and other relevant nonprofit news.
We’re looking for an experienced, content marketing lead with a successful track record of building and executing on content-driven strategies. Connecting with our targeted audience today is about creating compelling content that expands our digital footprint and brand awareness.
Ideal Candidate
Highly skilled at translating complex concepts into compelling stories.
Excellent communicator. Outstanding verbal and written communication is a must. You have an extroverted personality and are comfortable communicating with people across all disciplines and levels of the organization.
Thinks like a marketer, balancing creativity with serious analytical chops. You love coming up with new great ideas but know ideas are only great if they are executed. For every initiative, you define what success looks like, making it happen, and reporting on what can be learned from the results.
Maintains exceptional attention to detail and has high standards of quality on all work produced.
Fast learner, self-starter and requires minimal supervision. If you don’t know how to do something, you know how to troubleshoot your way through it.
Approaches every task with the same passion, empathy, and curiosity.
Thrives in an environment where the pace is quick; collaboration, autonomy, and creativity are essential; goals are shared; and passion, commitment, and hard work are needed to effectively transform visions and concepts into realities and results.
Passionate about the nonprofit sector.
Responsibilities
Write all manner of brand communications content, from newsletter content, blog posts, social media, sales materials, press releases, and more.
Create, handle, and own a monthly social content calendar to deliver optimized content for each platform using applications such as HubSpot and Mailchimp.
Manage and execute social media strategies on social channels (I.e. LinkedIn, Facebook, Twitter (X), and Instagram), which include scheduling, posting, and tracking.
Stay on top of the latest social trends, new platform features, and best practices across all social platforms and other and new media platforms.
Execute and deliver a fast and qualitative solution to incoming requests from key partners.
Provide insights on what is working and what is not, to make content recommendations and action learnings in real-time.
Assist in the establishment of social media benchmarks and KPIs; track and report on data/metrics to gain insight on traffic, demographics, and campaign effectiveness.
Lead brand focused online community management.
Monitor and respond to community feedback to help grow fan bases.
Manage the strategy and execution of compelling content marketing campaigns across the entire customer journey. From email to social media, short-form videos to webinars, website copy to long-form content, you’ll develop our content campaigns from start to finish.
Define and manage our target audience segmentation. As someone with a passion for details and empathy, you will segment our audiences based on a core understanding of their pain points, needs and understanding of the content and channels each prefers to engage with.
Collaborate with sales and client support teams to develop messaging and tell stories that resonate with audiences.
Create and manage the project management tracker and editorial calendar of all marketing initiatives, including but not limited to blog posts, press releases, webinars, social media posts, client case studies, one sheets, and videos.
Report on key performance metrics, measuring the success of all marketing initiatives and make recommendations for future initiatives based on performance analysis.
You will be responsible for understanding and working within a team to maintain and enhance our entire online web presence. The ideal candidate will work closely with the content team to plan and execute strategies to enhance lead acquisition. You will be the subject matter expert on SEO and SEM with technical skills to create & implement marketing strategies using the latest tools and techniques.
Ideal Candidate
Be a creative tech-savvy, strategic marketer who can take our client acquisition in new directions; someone who can identify challenges and then deliver plans and strategies to grow the brand’s reach.
Maintain and strengthen the established identity of the brand.
Be a strategic thinker.
Be a creative self-starter who will bring marketing ideas and plans to the table.
Be someone who works well in a collaborative environment with sales and support teams (for insight into current trends and expressed interests from both leads and current clients) and senior leadership.
Maintain exceptional attention to detail and have high standards of quality on all work produced.
Are a fast learner, self-starter and require minimal supervision. If you don’t know how to do something, you know how to troubleshoot your way through it.
Approach every task with the same passion, empathy, and curiosity.
Thrive in an environment where the pace is quick; collaboration, autonomy, and creativity are essential; goals are shared; and passion, commitment, and hard work are needed to effectively transform visions and concepts into realities and results.
Responsibilities
Strategize, plan, budget, launch, and scale the overall marketing presence and brand-awareness.
Identify how to reach target audiences (nonprofit organizations) for our proven product, and develop clearly defined strategies and tactics to drive awareness and sales for the business.
Publish all brand communications content, from newsletters, blog posts, social media posts, press releases, etc.
Create, handle, and own a monthly social content calendar to deliver optimized content for each platform using applications such as HubSpot and Mailchimp.
Manage and execute social media strategies on social channels (i.e. LinkedIn, Facebook, Twitter (X), and Instagram).
Stay on top of the latest social trends, new platform features, and best practices across all social platforms and other new media platforms.
Collaborate with the Content Marketing team to disseminate content to meet objectives, including but not limited to case studies, infographics, videos, reports, white papers, etc.
Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers).
Design and optimize our marketing automation and lead nurturing processes through email, content, and social channels.
Establish closed-loop analytics with the Sales team to understand how our inbound marketing activity converts to customers, and continually refine campaigns to improve results.
Optimize copy and landing pages for search engine optimization.
Perform ongoing keyword research including discovery and expansion of keyword opportunities.
Research and implement content recommendations for organic SEO success.
Optimize website content, updating the site using CMS software.
You will be in daily contact with leading nonprofit organizations nationwide and you will set up information-only bookings for sessions to help these organizations become better acquainted with Giveffect's 10 software systems. YOU ARE NOT SELLING ANYTHING ON THESE CALLS. These are information-only bookings.
This is a very call heavy role but does not require former cold-calling experience. Nonprofit annd/or cold calling background is a plus. Using industry best practices and modern sales tools, you’ll identify and target potential nonprofit clients within clearly defined verticals and set up information-only demonstrations.
The ideal candidate is a fast learner with a genuine passion to make a difference. Someone who loves talking to nonprofit staff over the phone and helping them create efficiency in their workflows. We'll give you tools, training, and mentorship to thrive, and will put you on a merit-based promotional path. We value our product, culture, and talent at Giveffect, so we would love to see you succeed and grow your career.
In this role, you will:
Spend your day talking to nonprofit staff (especially senior staff).
Call nonprofits to setup information-only demonstrations.
Conduct nonprofit consultation walk-through's.
Drive outbound sales activities (e.g. email campaigns, cold calling, lead generation, and lead follow-up).
Prioritize leads; document details of communications with prospects.
Set up and conduct meetings.
To succeed in this role, you’ll need:
Deep commitment and passion towards nonprofits!
Ability to make volume cold calls (45-70 dials) and be quota oriented.
Bachelor’s Degree.
Excellent communication skills, especially via phone and email.
Goal-oriented; record of overachievement in previous pursuits.
High energy, enthusiasm, and commitment to the goals at hand.
Strong organizational and planning skills.
Technical acumen.
Why Giveffect?
Opportunity to do work that is genuinely meaningful and changes lives.
Job Type: Full-time.
Healthcare, Dental, Vision Benefits.
Client Success Representative
The Client Success Representative is a support specialist and is mainly responsible for conversing with clients via live chat & email. Support Specialists resolve customer inquiries in a timely and professional manner for highly customizable Giveffect products.
While the primary function of this role is to respond to client requests via online chat and email, additional responsibilities include performing small data migrations, triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. This role requires strong analytical skills, excellent written communication, and good escalation management.
Ideal Candidate
Enjoys database systems and finds fulfillment in a role that empowers nonprofits to be more effective and accomplish more.
Loves nonprofits and gets excited to help them use software, raise more funds, save costs and improve productivity.
Experience using typical competitor’s software like Blackbaud (Raiser's Edge, eTapestry, Luminate, Convio, OneCause), Salesforce, Neon, Virtuous, Greater Giving, MailChimp, Constant Contact, Volgistics, Volunteer Hub, Cervis, CiviCore, Classy, Network for Good, etc.
Likes solving problems and is motivated by a challenge.
Thrives in small teams.
Works autonomously and can independently establish standard operating procedures.
Organized and can prioritize their own workload.
Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences.
Good technical proficiency with Client Success support tools such as ZenDesk.
Strong/Expert Excel knowledge and intermediate HTML knowledge.
Responsibilities
Work directly with customers to troubleshoot, research, and resolve questions and issues within our products. Collaborate with other associates and resources required to resolve issues.
Respond to new tickets with an initial response and attempt to resolve on the first contact.
Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise. Consistently provide status updates for active issues for both the customer and internal associates.
Author knowledge base content to publish or edit existing knowledge base solutions.
Capture case trend data, through use of incident categorization fields, that help inform the root cause of customer contacts.
Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs.
Be responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations.
Stay informed on product changes and rapidly learn information about product functionality changes.
Respond to customer inquiries regarding product functionality or system issues; gather pertinent details from customers to properly assess and respond with action plan/resolution.
Document all communication and maintain accurate and up-to-date status of all triage actions performed within our issue management system.
Effectively manage and prioritize customer issues. Identify and escalate critical issues, as necessary.
The ideal candidate is a skilled marketer and will help build our community through webinars, partnership initiatives, and case studies. You will promote and distribute content across channels to increase participation and extend our reach. The ideal candidate should have experience in marketing and community building, as well as a passion for nonprofit work.
Ideal Candidate
Strong communication and collaboration skills, with the ability to work effectively across teams.
Experience planning and hosting webinars and community functions via Zoom.
Experience interviewing clients in partnership with the Client Success team in finding best practices, and translating into workshops for broader audiences.
Be a creative tech-savvy, strategic marketer who can take our client acquisition in new directions; someone who can identify challenges and then deliver plans and strategies to grow the brand’s reach.
Maintain and strengthen the established identity of the brand.
Work independently but transparently with clear and consistent communication of weekly/monthly goals, progress, and results.
Be a creative self-starter who will bring marketing ideas and plans to the table.
Be someone who works well in a collaborative environment with sales and support teams (for insight into current trends and expressed interests from both leads and current clients) and senior leadership.
Maintain exceptional attention to detail and have high standards of quality on all work produced.
Are a fast learner, self-starter and require minimal supervision. If you don’t know how to do something, you know how to troubleshoot your way through it.
Approach every task with the same passion, empathy, and curiosity.
Thrive in an environment where the pace is quick; collaboration, autonomy, and creativity are essential; goals are shared; and passion, commitment, and hard work are needed to effectively transform visions and concepts into realities and results.
Responsibilities
Plan, coordinate, and execute webinars, partnership initiatives, and case studies to educate and promote our nonprofit software.
Collaborate with Marketing, Customer Success, and Sales to develop relevant content and topics for webinars and case studies.
Identify, coordinate, and work directly with clients to create case studies (written and video) and client-led webinars.
Identify and engage with current & potential partners and industry thought leaders for initiatives including co-branded webinars and contributed content.
Promote webinars and case studies to our community members, prospects, and clients across channels, including social media, email marketing, and our newsletter.
Create marketing graphics for webinars, workshops, and events.
Create a post-webinar engagement strategy and utilize HubSpot to set up appropriate workflows and segmentations.
Create post-webinar/initiative reports and analyze metrics to evaluate the effectiveness.
Manage and maintain the database of webinars, co-branded webinars, and case studies in WordPress.
Plan, create, and execute Monthly Newsletters for prospects & partners to educate, promote our nonprofit software, and contribute towards an effective increase in demo conversions.
Analyze Newsletter metrics to evaluate the effectiveness.
Develop and implement a system for organizing email lists and newsletters in HubSpot, ensuring proper alignment with opt-in types and email outreach strategies.
Keep up-to-date with industry trends and adjust strategies accordingly.
The Nonprofit Data Migration Analyst is responsible for collecting, analyzing, and migrating data from multiple sources into the Giveffect database. This may include the need to design, write, and/or execute ad-hoc functions, scripts, and processes that are required to transform datasets in Excel and CSV.
The ideal candidate will learn our process for data collection, implementation, and will help improve our strategy. We are seeking a person that is highly proficient in Microsoft Excel, data gathering, and data entry. Their responsibilities will include communicating with clients to gather data, entering data in database platforms, and producing reports from said data. We believe that data integrity is a key factor in producing quality reporting and analysis, that is why attention to detail and organization are key skills needed to properly perform in this position.
Ideal Candidate
Serve as in-house data migration expert for our platform, and assist our clients with data configuration, training and maintenance of the system.
Enjoys database systems and finds fulfillment in a role that empowers nonprofits to be more effective and accomplish more.
Loves nonprofits and gets excited to help them use software, raise more funds, save costs and improve productivity.
Thrives in small teams.
Works autonomously and can independently establish standard operating procedures.
Organized and can prioritize their own workload.
Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences.
In this role, you will be in charge of general HR responsibilities and recruiting support. The ideal candidate must be able to balance many different tasks simultaneously with attention to detail, demonstrating excellent oral and written communication, organizational and time management skills.
The Human Resource Generalist will run the daily functions of the Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
Ideal Candidate
At least one year of human resource management experience is preferred.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.
Proficient with Google Suite tools and related software.
Proficiency with or the ability to quickly learn the organization’s HRIS and talent management system and processes.
Thrives in small teams.
Works autonomously and can independently establish standard operating procedures.
Organized and can prioritize their own workload.
Responsibilities
Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
Conducts or acquires background checks and employee eligibility verifications as necessary.
Implements new hire orientation and employee recognition programs.
Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
Attends and participates in employee disciplinary meetings, terminations, and investigations.
Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
